Frequently Asked Questions
Everything you need to know about our professional markers and service.
What is the difference between Copic Sketch and Copic Ciao markers?
Copic Sketch markers are available in all 358 colors and feature an oval barrel, whereas Ciao markers are a more affordable entry-level option available in 180 colors with a round barrel and smaller ink capacity.
Are Copic markers refillable?
Yes, all Copic markers are designed to be lifetime tools. You can purchase Copic Ink refills to replenish your markers, making them an eco-friendly and cost-effective choice for artists.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those who need their supplies sooner.
Can I replace the nibs on my markers if they become worn?
Absolutely. We offer various replacement nibs, including the Super Brush and Medium Broad tips, allowing you to maintain your markers without purchasing an entirely new set.
What is your return policy for art supplies?
We accept returns on unused and unopened products within 30 days of purchase. Due to the nature of art supplies, we cannot accept returns on markers that have been used.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.